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Representatives from Robert Smigel sent letters, including a cease and desist demand, to Pets.com claiming that the puppet was based on Triumph. District Court in San Francisco in April 2000, demanding $20 million in damages for defamation and commerce libel. In September 2000, Pets.com opened a new customer support call middle in Greenwood, Indiana and relocated nearly all of its customer work force to Indiana to be able to minimize prices. They aggressively undertook actions to sell the company. PetSmart offered less than the web money worth of the company, and Pets.com’s board turned down that offer. The firm announced on November 7, 2000 that they’d cease taking orders on November 9, 2000 at 11am PST and laid off 255 of their 320 employees. Pets.com had round 570,000 clients before its shutdown.
Pets.com stock had fallen from its IPO worth of $11 per share in February 2000 to $0.19 the day of its liquidation announcement. At its peak, the company had 320 employees, of which 250 have been employed in the warehouses across the United States.
While the offer from PetSmart was declined, some belongings of Pets.com, together with its domains, logos and subsidiaries such as Flying Fish Express, were offered to PetSmart in December 2000. As of 2021, the Pets.com domain redirects to PetSmart.com.
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